Hi, All…
This post is about the lack of care and support that some companies have with their consumers…
Since I bought a Hewlett-Packard laptop, about ten months ago, I started to have troubles with it. In the moment of the acquisition I thought a lot about what brand to choose, and decided to choose HP because of the confidence that the company SEEMED to have. Well… Bad choice.
What is going on with nowadays companies that they can’t simply include a DVD disc with hardware drivers on their products? Is that too much expensive? I think that the price we pay for a laptop, mainly here in Brazil, is enough to cover the costs of these facilities for us, clients.
But, alright, we have the drivers available online. Cool, isn’t it? Yeah, it would be really cool if all the buyers had a great broadband in their home, which isn’t the reality.
Another issue, WHY the hell HP supports only Microsoft OS’s in some of their laptop models? Is it too hard to make a strong Linux community as Dell does[1]? I can tell you, my friend, if I were to buy a laptop today, Dell would be the chosen without any doubt. And, yes, I know about the existence of [2], but it is completely useless.
But… let’s stop talking about driver issues here…
My laptop had a 6-month warranty here in Brazil… During the six months nothing happened to it, but, past four days of the warranty time my power supply seemed to stop working. I thought “Well, it’s only power supply issue, easy to solve”. A friend of mine bought the same model as mine, and after some tests with its power supply I realized that the problem was much bigger than that, unfortunately… End of the story: 1/4 of the price of the notebook spent to fix it and a lot of headaches. (And thanks God that it could be fixed).
Another friend of mine have a HP “problematic” dv2000… His experience with his computer is similar to mine. The image of the LCD display shakes insanely without any reason… I’ve carried it to the same technical assistance that solved my problem and the dude there said that it was a common place problem of this series…
And oh… If you think that you have HP authorized services in Brazil you’re fully mistaken… The assistance of HP Brazil covers only notebooks made here (mine is imported) and doesn’t have authorized technical assistance stores.
I could keep talking about problems that I and other consumers have with HP Laptops like the absurd heating[3] the whole day, but I have to leave now …
One last thing: HP, stop selling crappy products and start to care more about your customers.
[1] – http://linux.dell.com/
[2] – http://h20338.www2.hp.com/enterprise/cache/309906-0-0-0-121.html
[3] – http://h30434.www3.hp.com/t5/Other-Notebook-PC-questions/HP-Dv4-1225dx-fan-heat-issue/m-p/239138